Privacy Policy

Messless ('we', 'us', or 'our') is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, visit our website, or interact with us online.

- We want to be clear about our data practices:

- We do not sell your personal information to anyone, under any circumstances.

- We only use your information to provide and improve our KonMari consulting services.

- Your trust is our top priority, and we are committed to using your data responsibly and ethically.

We may collect the following types of personal information:

- Name, email address, phone number, and mailing address

- Photos or videos of your living spaces (only with your consent)

- Payment information

- Communication preferences

- Website usage data (e.g., IP address, browser type, pages visited)

- Scheduling information when you book appointments

- Any other information you choose to provide

We use your personal information solely for the purpose of providing and improving our services:

- Deliver Messless consulting services

- Communicate with you about our services

- Process payments

- Schedule and manage appointments

- Improve our services and develop new offerings

- Analyze website usage to enhance user experience

- Comply with legal obligations

We do not use your information for any purposes beyond what is necessary to provide Messless consulting services and maintain our business operations.

We do not sell your personal information. We only share your information in limited circumstances:

- With service providers who assist us in operating our business and website, but only as necessary for them to provide services to us

- With legal and regulatory authorities, when required by law

- With professional advisors, such as lawyers and accountants, when necessary

- With business partners, but only with your explicit consent

All third parties with whom we share information are required to protect your personal data in compliance with our policies and all applicable laws.

We may engage third-party providers to deliver products and services to you on our behalf. These services may include payment processing, goods delivery, search engine operations, advertising, and marketing. We do not run ads on our visitors using any third party tools. In certain instances, these third parties may need access to some or all of your data. When your data is necessary for these purposes, we will take all reasonable measures to ensure it is handled securely, safely, and in compliance with your rights, our obligations, and the legal responsibilities of the third party.

We use the following third-party services to help operate our business:

a) Google Analytics: We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to our site. We use the information we get from Google Analytics only to improve our website and services. Google Analytics collects only the IP address assigned to you on the date you visit our site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. For more information on how Google Analytics collects and processes data, visit: https://policies.google.com/technologies/partner-sites

b) Calendly: We use Calendly to schedule appointments with our clients. When you schedule an appointment through Calendly, they collect information such as your name, email address, and the details of the appointment you're scheduling. We use this information solely for the purpose of managing our appointments with you. For more information on Calendly's privacy practices, please visit: https://calendly.com/pages/privacy

c) Formspark: We use Formspark to process our contact form submissions. When you submit information through our contact form, Formspark collects and processes this data. We use this information solely for the purpose of responding to your inquiries. For more information on Formspark's privacy practices, please visit their website https://formspark.io/legal/privacy-policy/.

d) Botpoison: We use Botpoison for spam protection on our forms. Botpoison may collect and process certain data to prevent spam submissions. This helps us ensure that the information we receive through our forms is legitimate. For more information on Botpoison's privacy practices, please visit their website https://botpoison.com/legal/privacy-policy/.

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

You have the right to:

- Access, correct, or delete your personal information

- Object to or restrict the processing of your data (where such data is held)

- Data portability (receive a copy of your data, where such data is held)

- Opt-out of marketing communications

- Withdraw consent for the use of your information, where applicable

To exercise these rights, please contact us using the information provided in the 'Contact' section.

We use standard business tools to manage client information. By using our services, you agree to our data handling practices.

We'll do our best to honor your requests promptly, within legal and operational limits.

Our website uses cookies and similar technologies to enhance user experience and collect usage data. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

For users and clients in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). Our legal bases for processing personal data include consent, contract fulfillment, legal obligations, and legitimate interests.. This includes:

- Processing personal data lawfully, fairly, and transparently

- Collecting data for specified, explicit, and legitimate purposes

- Ensuring data minimization and accuracy

- Implementing appropriate technical and organizational measures to ensure data security

- Respecting and fulfilling data subject rights

- Reporting data breaches as required by law

Our legal bases for processing personal data include consent, contract fulfillment, legal obligations, and legitimate interests.

In the unlikely event of tranferring personal data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, binding corporate rules, or other legally recognized mechanisms.

We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the 'Last updated' date. We encourage you to review this Privacy Policy periodically.

If you have any questions about this Privacy Policy or our data practices, please contact us at ulla@messless.ch